Shipping & Delivery Policy
We deliver our handcrafted solid wood lamps to doorsteps nationwide across Pakistan through our trusted courier partner, M&P Express Logistics.
Nationwide Delivery
Delivering across all cities, towns, and regions throughout Pakistan via M&P Express Logistics.
Secure Packaging
Carefully wrapped with multi-layer protective padding to keep handcrafted wood and electrical parts safe.
Estimated Timelines
Most shipments typically arrive within 3 to 5 business days following dispatch (remote areas may vary).
Tracked Consignment
Every parcel is dispatched with an official M&P tracking number for end-to-end status visibility.
Delivery Guidelines & Terms
Clear, transparent information about how your order is dispatched and delivered.
1. Courier Partner & Coverage
All our domestic orders are shipped exclusively via M&P Express Logistics (Muller & Phipps). M&P provides reliable, tracked doorstep delivery across all major cities, towns, and accessible districts across Pakistan.
2. Order Processing & Dispatch
Because our wooden lamps and fixtures are handcrafted with artisanal care, orders undergo a thorough inspection and secure packaging before handover. Orders are typically processed and dispatched within 1 to 3 business days. During promotional campaigns or high-demand periods, dispatch times may vary slightly.
3. Estimated Delivery Timeframes
Once handed over to M&P, delivery typically takes 3 to 5 business days for major urban centers, and 5 to 7 business days for regional or distant areas. Please note that transit timelines are estimates provided by the courier and may be subject to external factors such as weather conditions, transit delays, or public holidays.
4. Order Tracking
As soon as your parcel is booked with M&P Express, an automated consignment tracking number is generated. You can check your live parcel progress directly through our Track Order page or on the official M&P tracking portal.
5. Shipping Charges
Applicable delivery fees are calculated transparently and displayed at checkout before you confirm your order. Shipping rates are based on standard courier weight and destination criteria.
6. Parcel Receiving & Inspection
We strongly advise inspecting the external packaging at the time of delivery. If a parcel appears visibly damaged or tampered with in transit, please contact our support team immediately so we can promptly assist you.
Need assistance with your delivery?
Our customer care team is available via WhatsApp, phone, and email to help track or coordinate your shipment.