Returns & Refunds
Every wooden lamp is handcrafted with dedication. We want you to be completely confident in your purchase. Here is everything you need to know about our transparent returns, replacements, and warranty coverage.
7-Day Return Window
Inspect your handcrafted lamp at home. If it doesn't fit your space, request a return within 7 days of delivery.
100% Transit Guarantee
If your piece arrives damaged during courier transport, we will dispatch an immediate free replacement.
Fast Refund Payout
Once inspected, refunds are transferred directly to your Bank Account or JazzCash within 48 business hours.
1-Year Craftsmanship Warranty
All solid wood luminaires carry a 1-year warranty covering joinery, wood stability, and internal electrical sockets.
How to Request a Return
Simple 4-step process designed for fast turnaround
Initiate Your Request
Go to your Account Orders or the Track Order page, select the order item, and click 'Request Return'. Attach clear photos of the item and packaging.
Concierge Review
Our team reviews your submission within 24–48 hours. Upon approval, you will receive packing instructions and return pickup or drop-off details.
Safe Courier Return
Repack the lamp securely in its original protective foam and crate box so it travels back safely without transit scratches.
Inspection & Refund
Once received and inspected at our workshop, your refund is disbursed directly to your provided Bank or JazzCash account with an official confirmation receipt.
- •Item is in original condition without accidental drops, liquid spills, or unauthorized alterations
- •Returned with original protective foam, box, and all included accessories (cords, shades, fittings)
- •Initiated within 7 calendar days from the date of courier delivery
- •Accompanied by the order number and reason for return
- •Customized bespoke pieces with personalized timber engraving or non-standard custom dimensions
- •Items damaged through improper electrical wiring, power surges, or unauthorized disassembly
- •Decorative light bulbs damaged by normal wear and tear after delivery
- •Return claims initiated after the 7-day inspection period
Courier Transit Damage Guarantee
All shipments across Pakistan are insured against transit mishaps. In the unlikely event that your lamp or shade arrives cracked, broken, or dented by courier handling, please notify us within 48 hours of delivery. Simply take 2–3 photos of the damaged piece and the parcel box, and submit a claim through the order portal or WhatsApp. We will ship an expedited replacement immediately at zero extra cost.
1-Year Workshop Warranty
Every Talal Wooden Lamp includes a comprehensive 1-year warranty against manufacturing defects, structural timber cracking under normal ambient conditions, switch malfunctions, and internal socket wiring faults. If an issue arises within your first year of ownership, contact our workshop and we will repair or service your luminaire free of charge.
Need assistance with an existing order?
Our customer support concierge is ready to assist with returns, exchanges, or tracking.