Privacy Policy
We value your trust above all else. This Privacy Policy outlines our transparent practices regarding data collection, security, and customer privacy across our website and order services.
No Data Selling
We never sell, rent, or trade your personal contact or order details to third-party advertisers.
Encrypted Transactions
Payment receipts and customer authentication tokens are protected with industry-standard encryption.
Essential Storage Only
We retain only the operational data needed to craft, fulfill, and support your handcrafted lamp orders.
Complete User Control
You have the right to request a copy of your stored records or account deletion at any time.
1. Information We Collect
We collect only the information necessary to fulfill your orders and deliver excellent customer support:
- Personal Contact: Full name, email address, phone number, and delivery street address.
- Order History: Product selections, custom dimension requests, order status, and tracking records.
- Payment Confirmations: Bank transfer reference IDs and payment receipt screenshots submitted for verification (we do not store raw credit card numbers or banking PINs).
- Customer Reviews: Submitted star ratings, testimonials, and verified customer photographs.
2. How We Utilize Your Data
Your information is used strictly for operational purposes:
- Processing, packing, and dispatching your orders with courier partners (TCS, Leopards, Trax).
- Sending transactional emails (Order Confirmation, Receipt Approval, Dispatch Manifest, Delivery Updates).
- Processing customer returns, warranty assistance, and refund disbursements.
- Improving website usability, performance, and catalogue navigation.
3. Information Sharing & Third Parties
We do not disclose your personal information to third parties except as strictly necessary to fulfill your orders (such as sharing delivery addresses with our logistics courier partners for delivery) or when required by governing law.
4. Cookies & Local Storage
Our storefront utilizes essential session cookies and local storage tokens to preserve your shopping cart, maintain your login session, and save your theme preferences (Light / Dark mode). You can disable cookies in your browser settings, though some shopping cart features may be limited.
5. Your Privacy Rights & Data Deletion
You have full authority over your personal data. If you wish to update your saved addresses, download a copy of your purchase history, or request full deletion of your account and personal records, please reach out to our privacy desk at contact@talalwoodenlamp.com.
Have questions regarding your data privacy?
Contact our team directly for privacy inquiries or account data requests.